frequently asked questions


What’s Next?

You just completed your Genetic Testing and are thinking, what did I just do as you anxiously await the results. Relax, we got you covered.

Here are a few tips and resources to help ease your mind and keep you in the loop of what services you have at your fingertips. Let’s talk about your True Blueprint.

1.       What tests do you provide?

Fulgent Personal Genomic Profile (Cancer, Cardiovascular, Carrier)    59 genes recommended by American College of Medical Genetics and Genomics (ACMG) as having important medical consequences for patient care.  Inclusion of genes recommended in the American College of Obstetricians and Gynecologists’ (ACOG) guidelines for carrier screening.

Carrier  Patients can gain knowledge on their risks of passing inheritable genetic diseases to their children or future children. A more comprehensive assessment can be obtained if both parents are tested. A carrier has a 50% chance of passing the same mutation to the child. If both parents are carriers, the child will have a 25% chance of inheriting both copies of the mutation, thus leading to the development of the genetic disease. Some inherited diseases are more common in certain ethnic groups and in people with a family history of genetic disorders.

Cancer Tests for a set of genomic markers that have previously been associated with several different cancer types. The presence of one or more of these genomic markers in a patient’s sample may indicate a predisposition to cancer. However, the test is not diagnostic, and thus, follow-up screening and clinical testing would be required to confirm the presence or absence of a specific cancer in the patient.

              Cancer Types • Breast • Ovarian • Lung • Colorectal

Pharmacogenetics PGx   -   A field of research focused on understanding how genes affect individual responses to medications. This helps doctors select the drugs and dosages best suited for each person. Pharmacogenetics looks at variations in genes for proteins that influence drug responses. Such proteins include several liver enzymes that convert medications into their active or inactive forms. Even small differences in the genetic sequences of these enzymes can have a big impact on a drug’s safety or effectiveness.

2.       How long do test results take?

·       6-8 weeks

·       We work with multiple labs to perform testing, but our main lab partner is Fulgent. Check them out:

·       Don’t be alarmed if we contact you for additional information or to inform you we need to get a re-swab. There are a variety of reasons why we may reach out for a re-swab.

3.       What about Insurance?

·       In most cases, tests will be billed through an individual’s insurance. This does not guarantee coverage. We work extremely hard to see that medical necessity is found to ensure most if not all your tests are covered.

·       In instances where someone doesn’t have insurance, or it is determined insurance won’t cover the test(s) we offer very low-cost cash pay alternatives for these test(s) should they still be desired.

4.       Explanation of Benefits (EOB) Statement

·       The EOB is not a bill. It simply explains how your benefits were applied to that claim. An Explanation of Benefits (EOB) often arrives in your mailbox and it closely resembles a medical bill. You may receive more than one explanation of benefits.

·       Before you start shouting and frantically calling your insurance or True Blue about what you might think is a bill for medical services rendered, take the time to look at the EOB, which gives you details about how your insurance company processed medical insurance claims.

·       If you must meet an insurance deductible or have a co-pay toward medical services rendered that was not paid at the time of service, your service provider could mail you a bill. This uncovered medical expense is paid directly to the provider.

·       While the EOB is an "explanation," sometimes it's hard to understand, and therefore, we are always here to answer any questions you have. Please feel free to call us.

Once you receive your results: You will receive an email and/or phone call from True Blue once your results are in.

·       While we highly recommend that you share your results with your doctor, there are various resources for you to use:

Who sees my information? What happens with my results?

·       Results are 100% Confidential! Only you, the participant, have access to your results. We recommend you send to your physician. You can download the information once you receive it.

Please do not hesitate to call or email with questions.  We are here to help!

Call us at (224) 655-2044 or email