HOW CAN WE HELP YOU

  • Frequently Asked Questions
  • Explanation of Benefits (EOB)
  • G.I.N.A (Genetic Information Nondiscrimination Act)
  • How to Collect Your DNA
  • GENETIC COUNSELING

Before Initiating

How do I know if a genetics screen is right for me?

Our personal belief is that accessing your genetics is your right. Whether that is family history, health history, medication or lifestyle, there are many reasons that could be right. If you need to talk with friends, family, your partner or even us, we understand.

What is True Blue’s mission?

Our mission is to democratize information and positively impact lives. It is pretty amazing that we can make previously unattainable information available to all. We also believe that we are enabling people to live a proactive lifestyle. We’ll start with that.

Why True Blue?

Well, you found us, so that should count for something. We believe we are unique, just like you! We are the perfect mix between clinical and consumer, which we think is pretty cool. We utilize the most advanced technology everywhere we can but also know that human service and interaction can set us apart. We have curated some of the leading genetic laboratories in the US and have brought that to you in an incredible experience. There are, of course, other reasons but that’s a start.

What tests do you provide?

True Blue Genetics provides several screens. If you don’t see what you need or would like a custom

Cholesterol

  • Today’s lifestyle means more demands. It also means that we eat things that may cause Coronary Artery Disease. The True Blue screen utilizes a 4-gene panel that analyzes genes associated with familial hypercholesterolemia.

Heart

  • Its what pumps us all up. For many, the beat is impacted by arrhythmias, high blood pressure, congenital heart disease and other gene mutations. The True Blue screen includes 85 genes that cause inherited cardiomyopathies, inherited arrhythmias, and other inherited cardiovascular conditions

Diabetes

  • We all know someone with Diabetes. In fact, there are 371 million diabetics worldwide, growing to nearly 1/2 billion by 2035. The True Blue screen looks at the haptoglobin 2 variant, which can increase risk more than 500%.

Cancer

  • Cancer impacts us all more and more every day. With earlier awareness of mutations, survival rates now are drastically improved. The True Blue screen is a comprehensive 34-gene panel that identifies inherited risks for at least 8 types of cancers

Pharmacy

  • It is common in today’s environment to occasionally or routinely take prescription medicine. While some understand that there can be drug interactions, few are aware of interactions based on your genes. The True Blue screen looks at more than 200 medications, impacting dosing and choice.

How do I pay?

  • Currently, our model focuses on cash payment of our products. The reality is, insurance carriers are not great at creating the customer experience that we demand for our customers. We have made it simple, however, to securely pay with your credit card. It is even possible to use your FSA or HSA.

What about insurance?

  • In some cases, we work with our customers to file claims with insurance carriers. Because each customer is different, we will work with you to understand your expected out-of-pocket
  • In the very near future, we will be introducing an insurance option that will be awesome.

After Initiating

What’s next?

You have likely just finished with your intake and completed processing of payment. Now, our independent physician will review your personal records and get back to you within 24-48 hours.

How do I provide a sample?

  • Avoid eating, drinking, gum, and nicotine 30 minutes prior to saliva collection via buccal swab for your True Blueprint Genetic Tests.
    • Step 1: With clean hands, carefully remove the swab from the package. Important: Hold the swab by the handle. If opening a wet swab, keep the tube with blue liquid upright to avoid spilling.
    • Step 2: Insert the swab into one side of the mouth and firmly rub up and down against the inside of the cheek and gums for 30 to 60 seconds.
    • Step 3: Remove the swab from mouth, being careful not to touch teeth, tongue or other surfaces. Place the swab back inside its tube and close. Write your name and date-of-birth on the blank white label, on the outside of the tube.
    • Repeat steps 1-3 for all additional swabs. Important: Alternate sides of the mouth your collecting from, for each consecutive swab. 
    • Last, place all sealed tubes into the provided plastic specimen bag and close. Ship bag back using the provided shipping label.

How long do test results take?

Typically, the whole process takes 6-8 weeks from start to finish. Sometimes this can be quicker, although most of the time this time works well.

What do I do after I receive my results?

You will receive an email and/or phone call from True Blue once your results are in. Also, you are able to login to your profile and view your results.

What should I be looking for?

Simply put, nothing. As the saying goes, no news is good news. We believe the saying is a bit different. We think that all information is great information. We show time and time again that the right information can initiate a proactive lifestyle.

Can someone help me with my results?

Yes. We believe that results of the screening should be interpreted by a genetic counselor. If you contact us, we can put you in touch with a top-tier counselor who can help turn your results into actionable next steps.

What is an Explanation of Benefits vs. a bill?

They both say “amount you owe” on the bottom line, so which one should you pay? Here’s what you need to know about EOBs vs. Bills.

Explanation of Benefits... Do I pay for this?

Let's say you recently visited your doctor or other healthcare provider, and you're wondering how much that visit is going to cost. Then one day you get something in the mail that sort of looks like a bill – it even says "amount you owe" at the bottom. But it's missing the usual tear-off portion and return envelope. Confused? You're not the only one.

Most likely it's an Explanation of Benefits (EOB) from your health insurance plan. We get a lot of questions about EOBs from our members. Here's a little primer on why you got that EOB and what you're supposed to do when you get it.

Should you pay it?

The Explanation of Benefits is not a bill so, no, you shouldn't pay anything yet. It's really just a report of what your insurance plan is going to cover, based on what the doctor has charged and what type of plan you have.

What to look for on your EOB

The important things to check are, first, the services you received and the date you received them. Next look for the provider responsibility, which is how much your insurance plan covered. If your plan has a deductible, copay, or coinsurance (a set percentage you each have to pay), it all gets figured into the equation. What's left is the "amount you owe."

What should you do with an EOB?

You should always save your Explanation of Benefits forms until you get the final bill from your doctor or health care provider. Compare the amount you owe on the EOB to the amount on the bill. If they match, that's the amount you'll need to pay. Keep in mind that often you will get more than one EOB if you received more than one type of service or treatment, or if you received treatment on more than one day. You may have a stack of several, which you should save. Your bill should itemize the services you received so you can see what was billed and what was covered for each.

The link provided will pull up the official PDF from the GINA HELP webpage. When someone clicks this page it should link them directly to the GINA page for reference. (see below for link)

http://www.ginahelp.org/GINAhelp.pdf
Easy Step-by-Step Instructions to Collect Your DNA Sample

Avoid eating, drinking, gum, and nicotine 30 minutes prior to saliva collection via buccal swab for your True Blueprint Genetic Tests.

Step 1: With clean hands, carefully remove the swab from the package. Important: Hold the swab by the handle. If opening a wet swab, keep the tube with blue liquid upright to avoid spilling.  

Step 2: Insert the swab into one side of the mouth and firmly rub up and down against the inside of the cheek and gums for 30 to 60 seconds.

Step 3: Remove the swab from mouth, being careful not to touch teeth, tongue or other surfaces. Place the swab back inside its tube and close. Write your name and date-of-birth on the blank white label, on the outside of the tube.

Repeat steps 1-3 for all additional swabs. Important: Alternate sides of the mouth your collecting from, for each consecutive swab. 

Place all sealed tubes into the provided plastic specimen bag and close. Ship bag back using the provided shipping label.

If you are concerned or have questions about something you learned from your reports, you should contact your physician or other medical professional. Speaking with someone knowledgeable about clinical genetics is the best way to make sure that you have a clear understanding of what your data means for you personally.

In some cases, your primary care physician may be the best place to start. In other cases, you might prefer to speak with a genetic counselor or a medical geneticist - health care professionals who specialize in hereditary conditions and who are specifically trained to help people understand their genetics in the context of personal and family history.

The National Society of Genetic Counselors can help you find a provider in your area.

** The underlined “National Society of Genetic Counselors” should be a hyperlink to http://aboutgeneticcounselors.com/

TRUE BLUE GENETICS